Privacy Policy

Our Privacy Promise 

We take  your privacy seriously and we respect your privacy and data protection  rights. This privacy notice aims to give you information on how we  collect and process your personal data through your use of our websites,  mobile apps and our services, including any data you may provide  through our websites, mobile apps and our services when you sign up to  receive news, offers, promotions and updates, book a table with us, take  part in a competition, complete a survey, provide feedback, use our  Wi-Fi, use our mobile apps, or otherwise purchase a product or service  (such as ordering a takeaway and buying a gift card).

Please take time to read this privacy notice in full, together with  any other privacy notice or fair processing notice we may provide on  specific occasions when we are collecting or processing personal data  about you, to ensure that you understand and are happy with how we  collect and process your personal data. This privacy notice supplements any previous notices and is not intended to override them.

We sometimes collect and process Sensitive Data (such as your health information, race, ethnicity) and Children’s Data. See sections 6 and 7 of this Privacy Policy for details. Except where set out to the  contrary in another of our privacy notices (for example, our Candidate  Privacy Notice for job applications), we do not collect or process any  information about criminal convictions and offences.

1. Controller 

This privacy notice is issued by The WatersEdge Restaurant and Bar (at 4 Canal Cottages, Packet Boat Lane, Cowley, Middlesex, UK, UB8 2JS) also known as The WatersEdge, Canal Cottages. The WatersEdge Restaurant and Bar is the  controller and is responsible for our websites, mobile apps and this  service.

We are  responsible for overseeing questions in relation to this privacy notice.  If you have any questions about this privacy notice, including any  requests to exercise your legal rights, please contact us using the details below:

2. Contact Details

Our full details are:

The WatersEdge Restaurant and Bar

4 Canal Cottages, Packet Boat Lane, Cowley, Middlesex, UB8 2JS

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the supervisory authority for data protection issues in the UK (phone: 0303 123 1113 or at  However, we would appreciate the chance to deal with your concerns  before you approach the ICO, so please feel free to contact us in the  first instance.

3. Changes to this Privacy Notice and Changes to Your Details 

We will  need to update this privacy notice from time to time as the law and/or  our business changes and develops. We will endeavour to tell you in  advance by sending a service message to you if we hold your email  address. Otherwise, please look out for the flags on our websites and  materials that indicate we have changed this privacy notice. If you  continue to use our websites and/or services after we have changed our  privacy notice, we will take this as an indication that you accept the  changes.

It is important that the personal data that we hold about you is  accurate and current. Please keep us informed if your personal data  changes during your relationship with us.

4. Third Party Links 

Our  websites, mobile apps and/or the service may include links to  third-party websites, plug-ins and applications. Clicking on those links  or enabling those connections may allow third parties to collect or  share data about you. We do not control these third-party websites and  are not responsible for their privacy statements. When you leave our  website, mobile app and/or service, we encourage you to read the privacy  notice of every website, plug-in and/or application that you visit.

5. The Personal Data We Process 

Personal data means any information about an individual from which that person  can be identified. It does not include data where the identity has been  removed (anonymous data). We may process different kinds of personal  data about you, which we have categorised as follows:

  • Identity Data: including your name, username (or similar  unique identification numbers that we may apply to you), email address,  marital status, title, date of birth and gender.
  • Contact Data: including you billing address, delivery address, email address and telephone number(s).
  • Financial Data: including payment card details.
  • Transaction Data: including the details of the products and  services purchased and the date, time and location of sale and your  purchasing activity (including vouchers and coupons activity).
  • Technical Data: including information we collect through your  use of our websites and mobile apps, where you came to our website from  and where you went when you left our website, how often you visit and  use our websites and mobile apps, technical information about the  devices you use to access our websites and mobile apps (including your  device’s unique identifying codes (e.g. its “MAC” address), relevant IP  address, operating system and version, web browser and version, and  geographic location).
  • Profile Data: including your username and password,  purchases, orders or bookings made by you, your interests, your  preferences, your feedback, your survey responses, your social media  content (where this is in the public domain including posts and  comments, pictures and video footage) and profile information and  insight from organisations that already hold information on you (such as  credit reference agencies and ‘customer insight companies’ who give us  their views on your household, your status, as well as your possible  preferences and behaviours).
  • Usage Data: including information about how you use our  website, mobile apps, products and services (such as details of your  table reservations).
  • Marketing and Communications Data: including your preferences  in receiving marketing from us and our third parties, your  communication preferences and information on what you view, click on and  access in and through our marketing emails, text messages and push  notifications.
  • Sensitive Data: including information about your race or  ethnicity, religious or philosophical beliefs, sex life, sexual  orientation, political opinions, trade union membership, and information  about your health and genetic and biometric data (see section 6).
  • Children’s Data: including names, ages and dietary  requirements of children when they attend any parties or events at one  of our venues which is organised by an adult; Identity Data, Contact  Data, Technical Data and Usage Data of children aged 13 or above when  they log into our WiFi network ; and Sensitive Data relating to children  where this is provided by you (see section 7). We do not knowingly process any other data relating to children.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal  data in law as this data does not directly or indirectly reveal your  identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify  you, we treat the combined data as personal data which will be used in  accordance with this privacy notice.

Where we need to collect personal data by law, or under the terms of a  contract we have with you and you fail to provide that data when  requested, we may not be able to perform the contract we have or are  trying to enter into with you (for example, to provide you with products  or services). In this case, we may have to cancel a product or service  you have with us, but we will notify you if this is the case at the  time.

6. Sensitive Data

In certain  situations we have to collect Sensitive Data about you. Under data  protection law this is known as “special category” data and includes  details about your race or ethnicity, religious or philosophical  beliefs, sex life, sexual orientation, political opinions, trade union  membership, and information about your health and genetic and biometric  data.

When do we process Sensitive Data? We only collect and process Sensitive Data where you provide such information to us in the following situations:

  • As part of any feedback and/or complaints which you raise with us, for example where you believe you have suffered a health issue following a visit to one of our venues (for example, suspected food  poisoning or another health and safety incident), or where you believe  we have been discriminatory against you (for example,  discrimination based on race or sexual orientation). When you provide  details of what happened, this may include giving us Sensitive Data. We  are allowed to process this Sensitive Data (together with any other  relevant information), to investigate, address and resolve your issue  and to administer any possible legal claims or out-of-court procedures.  We may process Sensitive Data relating to children in the situations set  out in Section 7.
  • Where you are applying for a job with us. In this situation,  we can process your Sensitive Data because it is necessary for carrying  out our obligations and rights related to employment law and your  working capacity.
  • We do not routinely collect and process Sensitive Data in any other  situations. If we do, we will obtain your explicit consent.

7. Children’s Data 

Children  need particular protection where their data is collected and processed.  We may collect and process Children’s Data in certain situations as  described below.

When do we process Children’s Data? We only collect and process Children’s Data in the following situations:

  • For enquiring about, and booking, children’s parties and events.  When you fill out forms relating to the event you may choose to provide  us with children’s names, ages and dietary requirements
  • Where you believe you have suffered a health issue following a  visit to one of our venues (for example, suspected food poisoning or  another health and safety incident), or where you believe we have been discriminatory against you (for example, discrimination based on race or sexual  orientation) where children have been involved in these situations.  Again, you might provide us with children’s names, ages and health  information;
  • Where a child aged 13 or above logs into our WiFi network, we  collect Identify Data, Contact Data, Technical Data, and Usage Data  (however, only customers aged 18+ can register for a customer account  with us).

We are allowed to process Children’s Data where it is required for  our legitimate interests (offering and hosting children’s parties and  other events in our venues, dealing with feedback and complaints,  understanding how customers interact with our mobile apps and websites,  providing safe and secure use of our online facilities) or whenever  required to comply with a legal obligation; and, in any of these  situations, where the processing is necessary.

Alternatively, or in addition, we may process Children’s Data on the basis of consent, given or authorised by the holder of parental responsibility (and in these circumstances we will always make reasonable efforts to verify such consent).

8. How we collect your personal data 

We use different methods to collect personal data from and about you including through:

  • Direct Interactions: you may give us your Identity, Contact,  Financial, Profile and Marketing and Communications Data by filling in  forms or by corresponding with us by post, phone, email, social media or  otherwise. This includes personal data you provide when you purchase  our products or services, book a table with us, order a takeaway, create  an account with us, subscribe to our services, news, offers, promotions  and updates or groups, request marketing to be sent to you, enter a  competition or promotion, complete a survey or give us feedback.
  • Social Media Interactions: our website and services may allow  you to interact with them by using your social media applications. This  interaction may result in us collecting some of your social media  content (including posts and comments, pictures and video footage), but  only where this content is in the public domain and/or where this  content has been sent by you to us in a private message via social  media; and also your Technical, Profile and Marketing and Communications  Data.
  • Automated Technologies: as you interact with our website and  our services, we may automatically collect Technical Data about your  equipment, browsing actions and patterns. We collect this personal data  by using cookies, server logs and other similar technologies. We may  also receive Technical Data about you if you visit other websites  employing our cookies. Please see our cookie policy for further details.
  • Other Third Parties or Publicly Available Sources: we may receive personal data about you from various third parties and public sources as set out below:
    • Technical Data from analytics providers such as Google, advertising networks search information providers.
    • Marketing and Communications Data and Technical Data from online  advertising data providers such as Google based outside the EEA.
    • Identity Data, Contact Data, Financial Data, Transaction Data,  Technical Data, Profile Data and Marketing and Communications Data from  third party affiliate sites such as Vouchercloud and Vouchercode based  in the EEA and table booking service providers such as Bookatable and  Opentable based in the EEA.
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
    • Profile Data and Marketing and Communications Data from social media  providers such as Facebook based inside and outside of the EEA
    • Identity, Contact and Profile Data from data brokers or aggregators.
    • Identity and Contact Data from publicly available sources such as  Companies House and the Electoral Register based inside the EEA.

9. How we process your personal data

We only process your personal data when allowed to do so by law. Most commonly, we will process your 

personal data:

  • With your consent and please note that you have the right to withdraw your consent at any time by contacting us.
  • Where we need to perform a contract we are about to enter into, or have entered into, with you.
  • Where it is necessary for our legitimate interests (or those of a  third party) and your interests and fundamental rights do not override  those interests.
  • Where we need to comply with a legal or regulatory obligation.

10. How we share your personal data 

We cannot  run our business or provide many of the services and benefits you expect  to receive without involving other people and businesses. We only share  your information in accordance with the laws applicable to us.

We share your personal data with:

  • All of our Group including new companies, brands or outlets  we might acquire in the future (acting as controllers or processors) who  are all based in the EEA and who provide IT, HR, system administration  services and for whom you may have agreed can provide you with marketing  communications.
  • Service providers (mainly acting as processors, but sometimes  as controllers) who help us provide our websites, mobile apps, Wi-Fi  networks and related services to you; for example, information  technology companies who design and host our websites, payment services  companies who enable you to use credit or payment cards with us, and  data insight specialists.
  • Affiliated third parties (acting as processors and  controllers) that provide services to us such as market research, table  booking, voucher supply and redemption, marketing insight services and  data analytics services.
  • Rewards companies (acting as controllers) which you have signed up to, in order for you to receive the rewards and benefits they offer.
  • Any new business partners (acting as controllers or  processors) we may have over time; for example if we enter into a joint  venture, reorganisation, business merger or sale of part of our  business, the other party may receive some or all of your information.
  • Our professional advisors (acting as controllers or  processors); for example, our lawyers, insurers and insurance brokers,  when they need it to provide advice to us or help us obtain insurance.
  • The Police, the Health and Safety Executive, local authorities, Her Majesty’s Revenue and Customs (HMRC), the Courts and any other central or local government bodies (acting as controllers or processors) where we are required to do so to comply with our legal obligations, or where they  request it and we may lawfully disclose it, for example for the  prevention and detection of crime or to report serious health and safety  incidents.
  • We also may share the information we collect with other third parties where we are legally obliged to do so; for example, to comply with a court order.

11. International Transfers 

Some of  our external third parties are based outside of the EEA so their  processing of your personal data will involve a transfer of data outside  the EEA. Whenever we transfer your personal data outside of the EEA, we  ensure that a similar degree of protection is afforded to it by  ensuring at least one of the following safeguards is implemented:

  • We only transfer your personal data to countries that have been  deemed to provide an adequate level of protection for personal data by  the European Commission.
  • We will use specific contracts approved by the European Commission  which give personal data the same protection as it has in the EEA.
  • Where we use third parties based in the US, we may transfer personal  data to them if they are part of the Privacy Shield which requires them  to provide similar protection for personal data shared between the EEA  and the US.

If you have any questions in relation to this section, please contact

12. How We Keep Your Personal Data Secure

We take  the security of your personal data very seriously and have in place  appropriate security measures at all times, including where we share  your information with our suppliers and partners, to protect your  personal data from being accidentally lost, used or accessed in an  unauthorised way, altered or disclosed. We have also put in place  procedures to deal with any suspected personal data breach and will  notify you and any applicable regulator of a breach where we are legally  required to do so.

Please take care of your own information. For security tips and  tricks when using the internet, Wi-Fi and smartphones or tablets, please  visit

13. Our Retention of Your Personal Data

We can  only keep your personal data for as long as necessary for the purposes  we collected it for, including for the purposes of satisfying any legal,  accounting, or reporting requirements.

The precise length of time we hold your personal data for varies  depending on the individual circumstances, but in determining the  appropriate retention period for personal data, we consider the amount,  nature, and sensitivity of the personal data, the potential risk of harm  from unauthorised use or disclosure of your personal data, the purposes  for which we process your personal data and whether we can achieve  those purposes through other means, and the applicable legal  requirements.

We regularly review our retention periods to ensure that we are not  keeping your data for longer than necessary. Details of retention  periods for different aspects of your personal data are available by contacting us.

14. Your Rights 

In certain  circumstances, you may have the right to request access, transfer,  rectification and/or erasure of the personal data that we process about  you. You may also have the right to object to and/or restrict our  processing of your personal data. Details of the rights are set out  below.

  • Human intervention: you may request human intervention where a  decision has been made about you based solely on automated processing,  and/or you may challenge that decision (this may happen in the context  of our recruitment process where we collect information relating to  whether or not a candidate has unspent criminal convictions).
  • Access: you may request access to your personal data, which  enables you to receive a copy of the personal data that we hold about  you and to check to see if we are processing it lawfully.
  • Transfer: you may request that we transfer your personal data  to you or a third party. We will provide to you, or a third party you  have chosen, your personal data in a structured, commonly used,  machine-readable format. Please note that this right only applies to  automated information which you initially provided consent for us to use  or where we used the information to perform a contract with you.
  • Rectification: you may request rectification of the personal  data that we hold about you. This enables you to have any incomplete or  inaccurate data we hold about you corrected, though we may need to  verify the accuracy of the new data you provide to us.
  • Erasure: you may request erasure of the personal data that we  hold about you. This enables you to ask us to delete or remove personal  data where there is no good reason for us continuing to process it. You  also have the right to ask us to delete or remove your personal data  where you have successfully exercised your right to object to processing  (see below), where we may have processed your information unlawfully or  where we are required to erase your personal data to comply with local  law. Note, however, that we may not always be able to comply with your  request of erasure for specific legal reasons which will be notified to  you, if applicable, at the time of your request.
  • Object: you may object to how we are processing your personal  data where we are relying on a legitimate interest (or those of a third  party) and there is something about your particular situation which  makes you want to object to processing on this ground as you feel it  impacts on your fundamental rights and freedoms. You also have the right  to object where we are processing your personal data for direct  marketing purposes. In some cases, we may demonstrate that we have  compelling legitimate grounds to process your information which override  your rights and freedoms.
  • Restriction: you may request that we restrict how we process  your personal data. This enables you to ask us to suspend the processing  of your personal data in the following scenarios: (a) if you want us to  establish the data's accuracy; (b) where our use of the data is  unlawful but you do not want us to erase it; (c) where you need us to  hold the data even if we no longer require it as you need it to  establish, exercise or defend legal claims; or (d) you have objected to  our use of your data but we need to verify whether we have overriding  legitimate grounds to use it.
  • Withdrawal of Consent: where we have relied on your consent  to process your personal data you will have the right to withdraw your  consent at any time. However, this will not affect the lawfulness of any  processing carried out before you withdraw your consent. If you  withdraw your consent, we may not be able to provide certain products or  services to you. We will advise you if this is the case at the time you  withdraw your consent.

To exercise any of these rights please contact us using the details in paragraph 2.

The ICO regulates most UK data and information laws. To learn more about your rights, visit the ICO website at